Legal

Terms of Service

Last updated: October 2026

1. Acceptance of terms

These Terms govern your use of Frontora AI ("Frontora", "we", "us"), operated by Pinnacle Codes, including the web app at frontora.app, the website at frontora.ai and the Frontora apps for iOS and Android. By using Frontora you agree to these Terms and to our Privacy Policy. If you use Frontora for a business, you confirm you may accept these Terms for it.

2. The service

Frontora provides an AI-powered receptionist platform that answers phone calls, captures caller details, qualifies leads, books appointments and handles text messages on behalf of subscribing businesses, and an app to manage calls, messages, customers and appointments.

3. Accounts

Accounts are created by Frontora or by a business's owner. Provide accurate information, keep your sign-in details confidential, and tell us at support@frontora.ai if you think your account was used without permission. You are responsible for activity under your account.

4. Subscription and billing

Services are provided on a subscription basis with the billing cycle shown at purchase. Payments are processed by Stripe.
Prices may change with 30 days' notice.
Refunds are handled case by case. Contact support for billing questions.
Frontora's mobile apps are free to download and don't sell anything in the app.

5. Calls, recordings and text messages

Businesses that use Frontora are responsible for using it lawfully, including giving any notice and getting any consent that call-recording, telemarketing and text-messaging laws require (such as the TCPA and state recording-consent laws), and for honouring opt-out requests. Frontora processes STOP requests sent to its numbers.

6. Acceptable use

You agree not to:

use Frontora for any unlawful purpose or in violation of any regulation;
make harassing, abusive, fraudulent or unsolicited calls or texts;
reverse engineer, disassemble or decompile our technology;
interfere with or disrupt the service, or try to access accounts or data that aren't yours;
exceed your plan's usage limits without upgrading.

7. AI output

Frontora uses AI to answer calls, transcribe, summarise and suggest replies. AI output can be inaccurate or incomplete; review important information before relying on it.

8. Intellectual property

Frontora's software, content and branding belong to us or our licensors. Your subscription grants a limited, non-exclusive, non-transferable licence to use the service for your business. Your business keeps its rights in the data it puts into Frontora.

9. Mobile apps

We grant you a personal, non-transferable licence to use the Frontora app on devices you own or control, subject to these Terms and the rules of the store you got it from. These Terms are between you and us, not Apple or Google, who have no obligation to provide support or maintenance for the app. For apps downloaded from the App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.

10. Ending your account

You can delete your account at any time in the app (My Account → Delete my account) or at frontora.app/account/delete. The Privacy Policy explains what is deleted and when.
Either party may end a business subscription with 30 days' written notice.
We may suspend or close accounts that break these Terms.

11. Disclaimers and limitation of liability

Frontora is provided "as is" and "as available". To the extent the law allows, we are not liable for missed calls due to technical failures, inaccurate AI responses, or any indirect, incidental, special or consequential damages, and our total liability is limited to the amount you paid us in the 12 months before the claim.

12. Changes to these terms

We may update these Terms. We'll post the new version here; continued use after changes means you accept them.

13. Contact us

Questions about these Terms: support@frontora.ai.